Return & Refund Policy

Effective Date: April 1, 2025
Website: https://arozify.pk
Contact: [email protected] | +92 339 404 7464

Dear Valued Customer,

First and foremost, we sincerely apologize that our product did not meet your expectations. At Arozify, we are committed to your satisfaction — and guided by the principles of fairness and honesty as taught in the Sunnah.

This policy outlines our return and exchange process to make sure your concerns are addressed in a smooth and respectful manner.

Our Promise — Sunnah-Based Return Policy

We gladly accept returns for any perfume you are not satisfied with. Your trust means everything to us.

✅ Return & Exchange Eligibility

Time Frame: Returns and exchanges are accepted within 15 days of purchase.
Condition: The returned perfume must have at least 90% of the product remaining in the bottle.
Applicable Items: Applies to 30ML, 50ML, and 100ML perfume bottles only.
Not Eligible: 5ML spray testers and sample vials cannot be returned or exchanged.
Packaging: If the original tester, box, or packaging is missing or damaged beyond reasonable handling, a deduction fee may apply.

Usage Deductions (If Any)

No charges apply for perfumes with negligible use.
A small fee applies if up to 10% of the perfume has been used.
Not eligible for return if more than 10% of the product has been used.

Processing Time

Please allow 5–6 working days for full processing and resolution after we receive your return request and product.

Important Notes

This return policy is only applicable to online purchases made via arozify.pk.
Before sending any returns, please ensure:
- The bottle is safely packaged.
- You include your order number and reason for return.
- You have contacted our customer service team for instructions.

Return Checklist

To ensure your return meets our guidelines, please verify:

✅ Original bottle is 90% full
✅ Original box and tester (if any) included
✅ Product is undamaged and unused beyond the eligible amount
✅ Return is initiated within 15 days
✅ Email sent to [email protected] with order number and photos (if applicable)

Contact Us

We’re here to assist with compassion and clarity. If you have any concerns or would like to start your return:

📧 Email: [email protected]
📞 Phone: +92 339 404 7464
🌐 Website: https://arozify.pk

Thank you for placing your trust in Arozify. Your satisfaction is our priority — and your feedback helps us grow and improve.