Return & Refund Policy

Assalam-u-Alaikum!

At Arozify, we stand by the quality of our perfumes and your satisfaction is our highest priority. If, for any reason, you're not satisfied with your purchase, we offer a structured and transparent return and refund policy. Please review the details below carefully before initiating a return.

1. Return Eligibility Criteria

To qualify for a return or refund, the following conditions must be met:

• Return Window: You must request a return within 14 calendar days from the date your order was delivered. After 14 days, no return or refund request will be accepted.

• Usage Limit: At least 90% of the perfume must remain in the bottle. Returns with more than 10% usage will be automatically declined.

• Product Condition: The product must be returned in original, unused condition, without any damage, contamination, or tampering. This includes:

  • Original packaging (box, sleeve, foam insert, etc.)

  • Intact perfume bottle and cap

  • Any accessories or promotional items received with the order (e.g., testers, gift cards)

• Proof Required: Customers must provide:

  • Clear photographs or videos showing the product, packaging, and perfume level

  • A valid order number and customer contact details

2. Non-Returnable / Non-Refundable Scenarios

The following situations are not eligible for return or refund:

• Perfumes used beyond the 10% limit

• Products damaged after delivery due to heat exposure, rough handling, improper storage, or any user-inflicted damage

• Items returned without original packaging or accessories

• Returns requested after 14 days of delivery

• Customized or personalized perfumes unless they are defective on arrival

3. Refund Deductions & Conditions

If your return is accepted upon inspection:

• A Rs. 100 handling and inspection fee will be deducted for products used up to 10%.

• If your returned product meets all eligibility criteria, we will issue a full or partial refund as follows:

Refunds are subject to our final inspection once the item is received at our return facility.

4. Return Shipping Instructions

• All return shipments must be sent via a reliable courier service with tracking and proof of delivery.

• The cost of return shipping is the customer's responsibility, unless the product was incorrect or damaged upon arrival due to our error.

• Arozify is not liable for lost or damaged return packages. We strongly recommend using insured shipping.

5. Refund Processing Time & Method

Once your returned product is received and inspected:

• Refunds will be processed within 5 to 7 working days

• You will be notified via email or WhatsApp about the status of your refund

Refund Methods:

• Prepaid Orders: Refunded to the original payment method (e.g., debit/credit card, Easypaisa, JazzCash)

• Cash on Delivery Orders: Refunded via bank transfer. You will be asked to share:

  • Full name

  • Bank account number

  • Bank name and branch

  • Mobile number

6. Exchange Option

We currently do not offer direct exchanges. If you wish to try a different product, you may return your original purchase (if eligible), and place a new order once the refund is processed.

7. Damaged or Incorrect Orders

If you receive a product that is damaged, leaking, or not what you ordered:

• You must contact us within 48 hours of delivery

• Share images/videos showing the issue

• In such cases, Arozify will arrange for a replacement or refund at no additional cost to you

8. How to Request a Return

To initiate a return:

1. Contact our support team on WhatsApp: 0339 4047464

2. Share your order number, product name, and reason for return

3. Include photos/videos of the item and packaging

4. Wait for confirmation and return instructions from our team

9. Important Notes

• Refund approval is at the sole discretion of Arozify after evaluating the returned product’s condition.

• Any fraudulent or excessive return activity may result in order cancellation or account restrictions.

• This policy is subject to change without prior notice. Please refer to this page for the most up-to-date version.

For any assistance, questions, or clarification, please contact our customer support team via:

Email: [email protected]
WhatsApp: 0339 4047464
Business Hours: Monday–Saturday, 10 AM – 6 PM