Effective Date: April 1, 2025
Website: https://arozify.pk
1. Introduction
Welcome to Arozify, your destination for premium, long-lasting perfumes delivered directly to your doorstep. We’ve designed our Shipping Policy to ensure transparency and clarity, so you know exactly what to expect when placing an order with us.
2. Shipping Methods
We partner with trusted courier services to provide reliable and timely deliveries across Pakistan:
- Postex: Efficient delivery, real-time tracking, and secure handling of fragile goods.
- TCS: Nationwide coverage, fast delivery, and strong customer support.
- Leopard Courier: Excellent reach in semi-urban and rural areas with flexible service options.
All couriers provide tracking numbers, SMS/email notifications, and doorstep delivery.
3. Shipping Areas
- Local: Karachi, Lahore, Islamabad, Rawalpindi, and other major cities.
- Nationwide: All cities and towns across Pakistan.
- International: Currently not available. (Coming soon!)
4. Processing Time
Orders are typically processed within 1–2 business days after confirmation. Orders placed on weekends or holidays are processed the next business day. During peak seasons, delays may occur due to high volume.
5. Shipping Costs
- We charge a flat rate shipping fee based on your location and selected courier.
- Free shipping is available for orders above Rs. 3,000.
- Promotional free shipping offers are displayed during checkout or on banner ads when applicable.
6. Delivery Timeframes
| Shipping Method | Local (Major Cities) | Nationwide (Other Areas) |
|---|---|---|
| Postex | 1–2 business days | 2–4 business days |
| TCS | 1–3 business days | 3–5 business days |
| Leopard Courier | 2–4 business days | 3–6 business days |
Note: Delivery times may vary due to weather, regional conditions, or courier delays.
7. Order Tracking
Once your order ships, you’ll receive an SMS and/or email with your tracking number and courier name. You can track your order directly on the courier’s website or contact our support team for help.
8. Damaged or Lost Packages
We take every precaution to deliver your order safely, but if something goes wrong:
- Damaged Packages: Report within 48 hours of delivery with photos of the package and product.
- Lost Packages: Contact us if your package is delayed beyond the expected timeframe. We will coordinate with the courier to resolve the issue.
- Based on the courier’s investigation, we’ll offer a replacement or refund.
9. Customer Support
For shipping-related questions, please contact:
Arozify Customer Support
📧 Email: [email protected]
📞 Phone: +92 339 404 7464
🕒 Hours: Monday–Saturday, 10:00 AM – 6:00 PM (PKT)
10. Policy Updates
Arozify reserves the right to update this Shipping Policy at any time. Updates will be posted on this page. We encourage you to review this policy periodically to stay informed.