INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How long does it take to get a response after I submit the contact form?

We usually respond within 24 hours, but during busy times it may take up to 48 hours. For urgent queries, feel free to message us on WhatsApp at 0339 4047464.

What kind of questions can I ask through the contact form?

You can ask about orders, perfumes, shipping, customization, returns, or general brand inquiries. We're here to help with anything related to your Arozify experience.

Can I place an order through the contact form?

No — orders should be placed directly through our website or WhatsApp. The contact form is only for support and inquiries.

What should I include in my message to get faster support?

Please include your order number (if applicable), your full name, and a clear description of the issue or question. The more details you provide, the faster we can help.

I submitted the form but didn’t get a confirmation — what should I do?

If you didn’t receive a confirmation email or reply within 48 hours, please check your spam folder, or contact us directly via WhatsApp: 0339 4047464.

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