Frequently Asked Questions (FAQs)
Your guide to shopping with Arozify — Pakistan’s trusted online perfume destination.
Introduction
At Arozify, we take pride in delivering premium-quality perfumes that inspire confidence, elegance, and individuality. Whether you’re discovering a new scent or gifting someone special, we are committed to providing exceptional service, fast delivery, and a seamless shopping experience. Below you’ll find answers to the most common questions we receive.
🧴 Product Information
Q: What types of perfumes do you offer?
A: We offer a curated collection of luxury, designer-inspired perfumes in 30ML, 50ML, and 100ML sizes for both men and women.
Q: How can I find the right fragrance for me?
A: You can use our Fragrance Finder or explore product descriptions to match scent notes. Mini testers are also available to try.
Q: Are your perfumes original or inspired?
A: Arozify offers high-quality inspired-by perfumes that resemble designer scents at a more affordable price.
Q: Are your perfumes long-lasting?
A: Yes, our perfumes are formulated for 6–10 hours of long-lasting wear depending on skin type and scent.
🛒 Ordering and Payment
Q: How do I place an order on Arozify?
A: Visit arozify.pk, add items to your cart, and complete the checkout form. You’ll get an order confirmation by SMS/email.
Q: What payment methods are accepted?
A: We accept Cash on Delivery (COD), Bank Transfer, EasyPaisa, and JazzCash. Card payment is coming soon.
Q: Can I modify or cancel my order?
A: Yes, but only if your order hasn’t shipped. Contact our support immediately to make changes.
🚚 Shipping and Delivery
Q: What are the shipping options available?
A: We deliver via Postex, TCS, and Leopard Courier — you can choose your preferred option at checkout.
Q: How much does shipping cost?
A: Standard shipping starts at Rs. 200. Orders above Rs. 3,000 qualify for free delivery.
Q: How long does delivery take?
A: Major cities: 1–3 days. Remote areas: 3–6 days. Delays may occur during holidays or sales.
Q: How can I track my order?
A: You’ll receive a tracking number via SMS/email once your order ships. You can also check status through your account.
🔄 Returns and Exchanges
Q: What is your return policy?
A: We accept returns within 15 days for unopened or gently used perfumes (minimum 90% remaining). See our Return Policy for details.
Q: How do I initiate a return or exchange?
A: Contact us at [email protected] or call +92 339 404 7464 with your order number.
Q: Do you accept returns for testers or samples?
A: No, sample and tester sprays are non-refundable and cannot be exchanged.
👤 Account Management
Q: Do I need an account to place an order?
A: No, guest checkout is available. However, an account makes tracking and reordering easier.
Q: How can I reset my password?
A: Click “Forgot Password” on the login page to receive reset instructions via email.
Q: Can I update my delivery address after placing an order?
A: Yes, but only before dispatch. Contact customer support to update your address.
🎁 Promotions and Discounts
Q: How can I find out about current promotions?
A: Follow us on social media, subscribe to our newsletter, or check our homepage banners for ongoing deals.
Q: Do you offer discounts for first-time customers?
A: Yes! New customers can enjoy welcome discounts via popup codes or limited-time offers.
Q: Do you have a loyalty program?
A: We’re launching a rewards program soon where you’ll earn points for each purchase.
📞 Customer Support
Q: How can I contact customer service?
A: Reach us by:
📧 Email: [email protected]
📞 Phone: +92 339 404 7464
💬 Website Live Chat (10 AM – 6 PM, Mon–Sat)
Q: What should I do if I receive a damaged product?
A: Contact us within 48 hours with photos of the damaged item and packaging. We’ll arrange a refund or replacement.
❓ Still Have Questions?
If your question isn’t listed here, don’t worry — we’re happy to assist!